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AT&T Thanks Its Customers For Its Bad Service In NY

AT&T Thanks Its Customers For Its Bad Service In NY

New Yorker iPhone customers have mixed feelings this week as they received a letter from AT&T thanking them for their business and telling them how they’ve invested billions into improving the network since 2007 to make it the fastest. Although it sounds impressive, there is not a happy iPhone AT&T subscriber out there as NY service levels from AT&T are horrible.

The biggest problem Long Islanders often report is around being “dropped” off the grid. Your phone looks like it’s connected, you have 5 bars, but you don’t get any data and when try and make a call, you get a “Call Failed” immediately. In fact, many report being able to call a phone of someone standing right next to them and the phone never rings; they get voicemail. Fortunately, this problem is easily overcome by trying to dial out a few times (tapping “try again” on each “Call Failed”) until it reconnects with the tower and you’re off and running. Of course, you never know you’re not connected until you need the phone and then the frustration builds.

The next biggest problem is dropped calls. Every one loses a signal from time to time, but AT&T will drop calls when you have a strong signal. AT&T customer service reps call this “Tower Overload.” Apparently there are more connections than the tower can handle and people get bumped.

The final big problem lies in data connectivity. Many users report having full coverage and not being able to access the internet, or even maps. How frustrating is it to be trying to get directions and your iPhone won’t draw the map? Power cycling the phone often corrects this, but is a long and unwelcome solution.

AT&T’s letter to its NY customers should have been more of an apology and a promise for better service than a Thank You. All Long Island iPhone users are united in saying that if it wasn’t for the iPhone, they would not be AT&T customers. It’ll be a good day to own Verizon stock when the new iPhone with Verizon service launches in Q1 2011. Perhaps AT&T’s Thank You should have gone to Apple instead, thanking them for the millions of NY customers they would have never of had were it not for the iPhone.

[Thanks: http://www.examiner.com]

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