As they try to keep the company network functioning, IT technicians often move from place to place. Because many now carry smartphones, Spiceworks designed an iPhone application that helps them keep tabs on their networks and communicate with their coworkers.
The iPhone app enables IT pros to perform a number of functions. They can view the status of their servers, software applications and cloud services. Technicians can open, access, edit, and manage Spiceworks help desk tickets. IT support staff have access to community posts, where they can ask for help or search through comments on various management topics. They can also access employee contact information in case they need to ping a coworker.
Founded in 2006, Spiceworks took a different approach to delivering network management solutions. The company built a social networking type of community, one that now numbers 1.3 million members. In addition, its management software is available for free; the vendor generates its revenue via an advertising based model.
The new application, which is available in the Apple iTunes store, was designed because it scored high on the community Wish List. Delivery of similar applications for other mobile devices, such as the Google Android, would be helpful.