After 180 complaints about bent iPhones – including one where the device apparently “caught fire” – one website is demanding that Apple provide an explanation
Apple today came under further pressure from users of the iPhone 6 to provide more details on whether the handsets bend too easily.
A website collating images of bent iPhones spotted on social media such as Twitter and Instagram claims to have 180 different examples, up significantly from Apple’s earlier statement that it had seen just nine damaged handsets.
Early customer complaints that the latest iPhone bends easily when placed in pockets or bags prompted a rare statement from Apple, saying it shouldn’t do so when used normally and that only nine complaints had been received.
Since then, however, reports of damaged phones have continued to grow online as millions more iPhones have been sold.
The new website, One of the Nine, has also written an open letter to Apple demanding further explanation.
“I assume these to only be a small fraction of one per cent of the problem as most people would not choose to go online to report the problem but simply return the unit to the store,” says the letter.
“Some users reported being able to exchange their iPhone 6 and 6 Plus after returning it to an Apple Store. However an equal number were also turned down for a replacement and told they will have to pay for it.
“Can you please share the policy that is used in store to determine whether a warranty replacement is given?”
One user from Japan listed on the website seems to claim that his phone was slightly bent when it arrived in the box. Another user, listed as number 150, said: ”I’ve had my iPhone 6 for about a month, and I have been extremely careful with it. I had it in my front pocket for a short time on Saturday and the top 1/5 is bent. I called Apple to find out about a replacement since I heard on the news that this is a problem. The employee acted like it was just an internet hoax. I can assure you, it is not a hoax.”
Some of those posting pictures have reported that Apple replaced their bent handsets. Others claim that they were charged for repairs or replacements.
One person last week even claimed that his iPhone “caught fire” after it was bent in a rickshaw ride, when it leaned over to one side but did not tip over, and he saw smoke wafting from his trousers.
“Somehow in the process of the tipping of the rickshaw my new Apple iPhone 6 had bent in my front pocket and caught on fire,” claimed Phillip Lechter on his blog.
“I could feel my leg burning. I pulled the Apple iPhone 6 out of my pocket and threw it to the side. Someone from a crowd of spectators threw a cup of water on my leg to put the fire out on my jeans.”
Apple declined to comment further.