Broken your iPhone screen? Whether it’s cracked or completely shattered, we’ve got you covered with five options for what to do when you break your iPhone screen – which is best for you?
Smashing your precious iPhone screen has got to be one of the biggest first world problems. You reach down and pick up your phone, which has of course landed screen down, to inspect the damage and have your worst fears confirmed; the screen is shattered.
Apple will come to the rescue and repair your cracked screen, but it won’t be free. If your iPhone is in otherwise good condition, you’ll be handing over between £86-106 – but that’s only if there’s nothing else that deems it as an “out-of-warranty repair”. If that is the case, the price jumps up to £236 for an iPhone 6. So, what other options are available?
The High street. The one stop shop for all your needs – including iPhone screen repairs. The High Street is where most people will go when they break their phone screen because generally speaking, people like the personal touch, which is something you tend not to get when using online repair services. Another point for the ‘high street vs. online’ argument is if anything goes wrong with a high street repair then you know where to go to complain (unlike most online services).
High street chain Timpsons has noticed the growing demand for a local repair service and have added screen repair services at 412 of their 1409 stores nationwide, starting at only £39.99. It’s interesting to note that individual prices for each phone aren’t available on the Timpsons website, which begs the question “how much is it for an iPhone 6 repair?” Over £100?
High street retailers are the obvious option – but are they the best? Using a high street retailer could be a risky process because when you leave the store, you don’t know who’s handling your iPhone or what they’re doing to it.
People like to keep their private lives private – and what is at the centre of most people’s lives? Smartphones. From email to texts to photos, our digital world revolves primarily around smartphones. When you take your iPhone to a high street retailer, you’re handing over your central hub, so to speak, and there’s a small risk that your data could be browsed and even remotely stored. A lack of security regulation in smaller, independent shops could be risky, especially for businesses.
Replacement screen parts are fairly easy to come across and can be bought fairly cheaply online. The issue with this is that cheap screens and parts seem to have a tendency to break more often than official Apple parts. What does that result in? More trips to the shop to get it repaired and more money spent. If a High Street retailer charges as little as £40 to replace an iPhone 6 screen, you should start questioning how that’s possible.
Another option to think about are online repairs services, such as MendMyi. Online repair services are becoming ever more popular, with people becoming too busy to take their iPhone to a shop themselves. MendMyi have become a household name for UK iDevice repairs and customisation over the past few years – even customising Stephen Fry’s iPhone with their Colour Lab service.
With MendMyi being a primarily online service, you have to rely on the postal service to send and receive your precious iPhone. The real question is – is it safe? People are often wary about sending their phone off in the post to a company that they’ve found online. What if it breaks? MendMyi offer an additional ‘Express Pickup’ service that insures your iPhone in transit. MendMyi is very active on social media and you can chat to the guys on Twitter before sending your phone off, or alternatively drop it to one of their branches in Haverhill, Cambridge or Sudbury.
MendMyi only use official Apple parts in the repair so you can be sure that your screen replacement is genuine. They also run a diagnostics test on your phone while it’s being repaired to make sure there’s nothing else wrong with it – a great extra that you won’t find in many phone repair services.
So, what’s the down side? When it comes to pricing, MendMyi aren’t the cheapest – while an iPhone 5S screen repair costs a reasonable £87, an iPhone 6 screen repair jumps up to £287. While that may be more expensive than competitors, MendMyi aim to have your phone diagnosed & repaired within 1-3 days and it is couriered back to you shortly afterwards.
Another online repair and customisation service to think about is iSmash, based in London. Similarly to MendMyi, you can select the repairs you need on their website along with your choice of postage, whether it be them sending you a “Post in Pack” for £5.99 or you directly organising a courier. Their pricing is also similar, with an iPhone 5S screen repair costing slightly more than MendMyi at £99. Interestingly, iSmash only charge £145 for an iPhone 6 screen repair – almost half the price of the same service at MendMyi.
One advantage that iSmash has is that they have walk in shops open all around London – Kings Road, High Street Kensington, Canary Wharf and Victoria Station. That means that you can book an appointment, take your iPhone into store and get it repaired on the same day.
Some people can’t – and won’t – wait for days for their iPhone screen to be fixed. What alternatives are there? Depending on your location, there are companies that can come to you and repair your phone. One such company is Phone Dudes – they will come to you anywhere within Zone 1 of London and repair your broken iPhone screen, be it at work, home or even Starbucks.
You set the time and date that the engineer comes to you too – no waiting around all day like you do when waiting for a delivery. Amazingly, Phone Dudes claim that once the engineer arrives, your iPhone will be ready to use again within just 10 minutes. That means that you don’t have to be away from your iPhone for too long and it destroys any issues with phone security – the repair is done in front of you, so you can see exactly what is happening.
Phone Dudes have a Twitter account where they can answer any questions that you have about the service. It’s also where you can find feedback from customers, with many commenting about how they’ve booked an appointment in the morning and had it repaired by the afternoon of the same day (even used by Kiss FM’s Charlie Tee).
As with MendMyi, Phone Dudes also use official Apple parts and repairs range from a more modest £69-£120 for iPhone 4-6. However, it’s worth noting that there’s currently no official support for the 6 Plus.
If your screen damage is more cosmetic than anything, there are other DIY options available. With the Internet being the Internet, there are a variety of home remedies for scratches (not cracks) on your screen – including, weirdly enough, toothpaste. Other options include car scratch removal creams, such as the 3M Scratch and Swirl remover that apparently works wonders on a scratched screen. Make sure that all ports are sealed before attempting to use creams, as you don’t want to add liquid damage to your list of problems.
There’s one more option – but it’s not for the faint-hearted. iFixit are an online service that provides tutorials on how to repair any part of any iPhone. They give clear and easy to follow steps with high-resolution images highlighting exactly what you need to do. They’re also a one stop shop – once you’ve found the tutorial you need, you can buy all the parts directly from them, negating the risk of you buying the wrong parts.
It’s worth noting that you should pay attention to the difficulty rating of each tutorial. You need to be fairly confident with your technical ability, as any unauthorised repairs of your iPhone will void the warranty and Apple won’t touch it.